These Terms of Service ("Terms") govern your access to and use of evolvecx.ai (the "Website") and all services offered by EvolveCX AI ("EvolveCX," "we," "us," or "our"), including the LoreVault signal intelligence platform, consulting engagements, and any other product or service we provide (collectively, the "Services").
By accessing the Website, purchasing a subscription, or otherwise using the Services, you agree to these Terms. If you are accepting these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity.
If you do not agree to these Terms, do not use the Services.
1. Definitions
- "Customer" means the company or other legal entity entering into these Terms.
- "Subscription" means a paid plan for the LoreVault platform billed monthly or annually through Stripe.
- "POC" means a 90-day proof-of-concept package with a defined scope and a one-time fee.
- "Vault" means the top-level tenant boundary inside the LoreVault platform that contains a Customer's data, users, and configuration.
- "User" means an individual authorized by Customer to access the Services under Customer's account.
- "Customer Data" means all content, files, documents, and other materials Customer uploads to or generates within the Services.
2. Services
2.1 Description
EvolveCX provides:
- LoreVault subscriptions — Self-serve SaaS access to the LoreVault platform across Starter, Pro, and Enterprise tiers, with Managed (LoreVault-hosted language model and vector index) or BYO (Customer-provided language model and vector index) modes.
- POC packages — Fixed-scope, fixed-price 90-day evaluation engagements designed to test LoreVault on Customer's real corpus.
- Consulting services — Fixed-price advisory and delivery engagements covering CX assessment, strategic roadmap, AI readiness, workforce redesign, data and AI remediation, and AI solutions delivery.
- Add-on modules — Seat packs, ingestion volume packs, query packs, and concierge onboarding that attach to active Subscriptions.
2.2 Service Levels
EvolveCX targets high availability for the LoreVault platform but does not provide formal uptime guarantees for self-serve Starter, Pro, or POC plans. Enterprise customers may negotiate service level commitments as part of their agreement.
2.3 Updates and Modifications
We may update, improve, or modify the Services from time to time. Material reductions in functionality during an active Subscription term will be communicated in advance.
3. Account Registration
To purchase a Subscription, you must:
- Provide accurate, current, and complete information during sign-up
- Maintain the security of your password and account credentials
- Be at least 18 years old and have authority to bind your organization
You are responsible for all activity that occurs under your account. Notify us immediately at lorevault_support@evolvecx.ai if you suspect unauthorized access.
4. Subscription Billing and Renewal
4.1 Fees
Current pricing for Starter, Pro, and Enterprise tiers, POC packages, and add-ons is published at evolvecx.ai/products/lorevault-pricing. Pricing on the Website is in US Dollars and is exclusive of applicable taxes, which are added at checkout where required.
4.2 Self-Serve Subscriptions
Starter and Pro tier Subscriptions are billed through Stripe on a monthly or annual cycle, depending on the term you select at checkout. By completing checkout, you authorize EvolveCX (via Stripe) to charge your payment method:
- The applicable Subscription fee at the start of each billing cycle
- Any add-on fees for upgrades or additional capacity you purchase
4.3 Auto-Renewal
Subscriptions renew automatically at the end of each billing cycle at the then-current rate. To prevent renewal, cancel before the renewal date through the LoreVault account settings or by emailing lorevault_support@evolvecx.ai.
4.4 Cancellation
You may cancel your Subscription at any time. Cancellation takes effect at the end of the current billing cycle. You retain access until the end of that cycle. We do not provide prorated refunds for unused time on monthly plans. Annual plan cancellations within 14 days of initial purchase are eligible for a full refund; cancellations after 14 days remain active for the remainder of the prepaid term with no refund unless required by law.
4.5 Failed Payments
If a payment fails, we will attempt to charge the payment method on file again per Stripe's standard retry schedule. If payments continue to fail, we may suspend or terminate your account. Suspended accounts may be re-activated upon successful payment of past-due amounts.
4.6 POC Packages
POC packages are one-time purchases with a fixed scope and 90-day duration. POC fees are non-refundable once the engagement begins. POC packages do not auto-renew. POC outcomes may be applied as credit toward a Subscription if a conversion is agreed in writing within 30 days of POC completion.
4.7 Enterprise
Enterprise tier engagements are governed by a separate written order form, statement of work (SOW), or master services agreement (MSA). To the extent of any conflict between an Enterprise order form and these Terms, the order form controls for that customer's deployment.
4.8 Price Changes
We may change pricing for new Subscription terms with at least 30 days' notice. Changes do not affect the currently active term of an existing Subscription. Annual subscribers will not see price changes mid-term.
5. Acceptable Use
You agree not to:
- Use the Services in violation of any applicable law or regulation
- Intentionally upload illegal content, malicious code, or content that infringes third-party intellectual property rights
- Attempt to bypass authentication, authorization, rate limiting, redaction settings, system safeguards, governance controls, or any other security or access control
- Attempt to access another customer's Vault or any data outside your authorized scope
- Attempt to manipulate, probe, or exploit system behavior, including prompt injection or model abuse
- Use the platform for automated scraping or large-scale extraction beyond intended use
- Reverse engineer, decompile, or disassemble the Services except to the limited extent permitted by applicable law
- Use the Services to develop a competing product
- Resell, sublicense, or otherwise commercially distribute the Services without our written consent
- Use the Services for unlawful surveillance, harassment, or profiling
We may suspend or terminate accounts that violate this section, with or without notice depending on the severity of the violation.
6. Customer Data and Intellectual Property
6.1 Customer Owns Customer Data
Customer retains all right, title, and interest in Customer Data. Customer grants EvolveCX a limited, non-exclusive license to host, process, and transmit Customer Data solely as necessary to provide the Services to Customer.
6.2 EvolveCX Owns the Services
EvolveCX retains all right, title, and interest in the Services, including the LoreVault platform, software, models, signal extraction logic, user interface, and documentation. No rights are granted except as expressly set forth in these Terms.
6.3 Feedback
If you provide feedback or suggestions about the Services, you grant EvolveCX a perpetual, worldwide, royalty-free license to use that feedback to improve the Services. No compensation is owed for feedback.
6.4 Model Training and Data Use
EvolveCX does not use Customer Data to train generalized models across customers. In Managed mode, Customer Data may be processed by third-party model providers strictly for inference purposes and not for model training, subject to their respective data handling policies. In BYO mode, Customer Data is processed using customer-provided model and storage providers. Aggregated, anonymized telemetry may be used to improve platform performance, as described in the LoreVault Data Privacy Policy.
6.5 Data Portability and Deletion
Customer can export Customer Data in commercially reasonable formats and delete Customer Data through Vault Admin tools. Full Vault deletion is performed by EvolveCX staff at Customer's request. Detailed retention and deletion procedures are described in the LoreVault Data Privacy Policy.
6.6 Customer Compliance Responsibility
Customer is responsible for ensuring that Customer Data uploaded to the platform complies with applicable laws and internal data governance policies, including obtaining all necessary consents and ensuring that appropriate redaction, access control, and retention settings are applied based on the nature of the data being ingested.
7. Confidentiality
Each party agrees to protect the other's confidential information using at least the same degree of care it uses to protect its own confidential information of similar sensitivity, and in no event less than reasonable care. Confidential information includes Customer Data, EvolveCX product roadmaps, pricing, and any non-public technical or business information disclosed under these Terms. Confidentiality obligations survive termination of these Terms for three years.
8. Third-Party Services
The Services rely on third-party subprocessors listed in our Privacy Policy. Customer's use of those subprocessors through the Services is subject to their respective terms. EvolveCX is responsible for the selection and management of subprocessors but is not liable for failures beyond its contractual obligations with those providers.
9. Warranties and Disclaimers
EvolveCX warrants that it will provide the Services in a professional manner consistent with general industry standards. EXCEPT FOR THE LIMITED WARRANTY ABOVE, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, EVOLVECX DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. EVOLVECX DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE FROM SECURITY VULNERABILITIES, OR THAT ANY DATA WILL BE ACCURATE.
LoreVault produces signals and analyses derived from Customer Data. EvolveCX does not warrant that signals will be complete, accurate, or fit for any particular decision. Customer is responsible for reviewing signals and applying its own judgment before acting on them.
10. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, EVOLVECX'S TOTAL CUMULATIVE LIABILITY UNDER THESE TERMS, FOR ALL CAUSES OF ACTION AND UNDER ALL THEORIES OF LIABILITY, IS LIMITED TO THE GREATER OF (A) THE FEES PAID BY CUSTOMER TO EVOLVECX IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY OR (B) ONE HUNDRED US DOLLARS.
IN NO EVENT WILL EVOLVECX BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
These limitations apply regardless of whether the claim is based on contract, tort (including negligence), strict liability, or otherwise. Some jurisdictions do not allow exclusion or limitation of certain damages; in those jurisdictions, EvolveCX's liability is limited to the maximum extent permitted.
Enterprise agreements may include negotiated liability terms that supersede this section.
11. Indemnification
11.1 By Customer
Customer agrees to indemnify, defend, and hold EvolveCX harmless from any third-party claim arising out of:
- Customer Data, including any claim that Customer Data infringes third-party rights or violates law
- Customer's use of the Services in violation of these Terms or applicable law
- Customer's failure to obtain necessary consents from individuals whose data is included in Customer Data
11.2 By EvolveCX
EvolveCX agrees to indemnify Customer against any third-party claim that the Services, as provided by EvolveCX and used by Customer in accordance with these Terms, infringe a third party's US patent, copyright, or trade secret. EvolveCX has no obligation to indemnify to the extent the claim arises from Customer Data, Customer modifications to the Services, or Customer's combination of the Services with materials not provided by EvolveCX.
11.3 Procedure
The indemnified party will give prompt written notice of any claim, allow the indemnifying party to control the defense, and provide reasonable cooperation. The indemnifying party will not settle any claim that imposes liability on the indemnified party without that party's written consent.
12. Term and Termination
12.1 Term
These Terms apply from the date you first use the Services until terminated as described below.
12.2 Termination by Customer
Customer may terminate these Terms at any time by canceling all active Subscriptions and ceasing use of the Services.
12.3 Termination by EvolveCX
EvolveCX may terminate these Terms or suspend the Services if:
- Customer materially breaches these Terms and fails to cure within 30 days of notice
- Customer fails to pay any amount due within 15 days of notice of non-payment
- Continued provision of the Services would violate applicable law
- Required by a court order, regulator, or law enforcement
12.4 Effect of Termination
Upon termination, Customer's right to access the Services ends. EvolveCX will retain Customer Data for 30 days after termination during which Customer may export the data. After 30 days, EvolveCX may delete Customer Data. Sections that by their nature should survive termination (including 6, 7, 9, 10, 11, 13, and 14) survive.
13. Governing Law and Dispute Resolution
These Terms are governed by the laws of the State of Colorado, without regard to its conflict of laws principles. The federal and state courts located in Denver, Colorado have exclusive jurisdiction over any dispute that is not subject to mandatory arbitration.
Before filing any formal legal action, the parties agree to attempt in good faith to resolve disputes informally for at least 30 days. Either party may initiate this informal process by sending written notice to the other party.
14. General Provisions
14.1 Entire Agreement
These Terms, together with the Privacy Policy and any signed order form or SOW, constitute the entire agreement between the parties and supersede all prior or contemporaneous agreements on the subject matter.
14.2 Assignment
Customer may not assign these Terms without EvolveCX's prior written consent, except to an affiliate or successor in connection with a merger, acquisition, or sale of substantially all assets. EvolveCX may assign these Terms freely.
14.3 No Waiver
Failure to enforce any provision is not a waiver of the right to enforce it later.
14.4 Severability
If any provision of these Terms is found unenforceable, the remaining provisions remain in effect, and the unenforceable provision will be modified to the minimum extent necessary to be enforceable.
14.5 Force Majeure
Neither party is liable for delay or failure to perform caused by events beyond its reasonable control, including natural disasters, war, terrorism, civil unrest, labor actions, internet or power outages, government actions, or third-party service disruptions.
14.6 Independent Contractors
The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship.
14.7 Notices
Notices to EvolveCX must be sent to legal@evolvecx.ai. Notices to Customer will be sent to the email address on file for Customer's account.
14.8 Changes to These Terms
We may update these Terms from time to time. Material changes will be communicated through a Website notice or email to active customers at least 30 days in advance. Continued use of the Services after the effective date of an updated version constitutes acceptance.
15. Contact
Questions about these Terms can be sent to:
EvolveCX AI Policy and legal questions: legal@evolvecx.ai General inquiries: questions@evolvecx.ai LoreVault support: lorevault_support@evolvecx.ai