Services that deliver outcomes, not just deliverables.
Every engagement is scoped, priced, and delivered with a clear outcome in mind. We start with what you know. We act on what's ready. We fix what's blocking — in parallel with transformation, not before it.
The pressure is real
CX leaders across enterprise and mid-market are navigating the same four challenges.
Your leadership is pushing AI — but can your operation actually support it?
The pressure is real. But deploying AI on top of broken processes, fragmented data, and ungoverned knowledge doesn't accelerate transformation — it amplifies every flaw you already have.
Initiatives that cost a fortune and produce a slide deck
You need an evidence-backed roadmap with real initiatives tied to real outcomes — and an ROI you can stand behind in the boardroom. Not a strategy document that sits on a shelf.
Legacy operations holding back everything you're trying to build
Roles, workflows, and tooling designed for a different era are the invisible ceiling on every transformation effort. New technology won't fix what bad process built.
Your institutional knowledge is locked in data nobody can use
Transcripts, call recordings, tickets, chat logs, documents, emails — it's all unstructured, ungoverned, and sitting idle. Your staff could train on it. Your AI agents could act on it. Your operators could drill into it. But only if something extracts the signal from the noise first.
Diagnose first. Act on what's ready.
Remediate in parallel.
This is not a serial process. Organizations act on what their readiness supports — running transformation and remediation simultaneously. CatalystOS™ confidence scoring tells you exactly what each path carries in terms of risk and certainty.
Consulting and delivery — your choice.
Fixed-price engagements for defined outcomes. Custom-scoped delivery when you need us to build.
Recommended starting point: The AI & Data Readiness Assessment ($22,500) scores your organization across 8 dimensions and tells you exactly which services to engage and in what order — including a $14K upgrade path from CX Assessment to the full Strategic Roadmap.
Fixed-price where scope is defined.
Custom where it can't be.
CX Assessment
Fact-based baseline across your contact center in one week. Required input for the Strategic Roadmap. Board-ready output — scored findings, written report, executive presentation, live readout.
$18,500
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CX Strategic Roadmap
Sequenced, investment-justified transformation plan built from your CX Assessment. CatalystOS™ playbook output — confidence-scored, Board-defensible. Upgrade from assessment for $14,000, not full price.
$32,500
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Operating Model & Workforce Redesign
Role clarity, workflow redesign, and AI augmentation framework. Runs from your readiness findings. Collaborative — operations teams, IT leads, and program sponsor. Executive readout to senior leadership.
$39,500
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Data & AI Remediation
Program oversight for resolving readiness blockers — in parallel with transformation. We coordinate internal IT, HR, and ops resources, manage third-party specialists, and track progress back to CatalystOS™ scores.
Custom
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From insight to execution
A consistent methodology across every engagement — powered by CatalystOS™ intelligence.
01
Assess
Deep baseline of your full CX operation — people, process, technology, and data.
02
Baseline
CatalystOS™ maps gaps, risks, and opportunities — with deterministic confidence scores.
03
Roadmap
Every initiative tied to ROI, risk, and timeline — board-ready and defensible.
04
Build
Redesign operating models or deliver AI solutions end-to-end.
05
Oversight
Take our plan and run with it — or contract us to oversee all of it, or elements of it.
Fixed price means you know what you're buying.
01
Scoping Call
30 minutes. We understand your situation and tell you honestly whether the engagement fits. No pitch, no pressure.
02
Proposal & SOW
Fixed price. Clear deliverables. Defined timeline. You know exactly what you're signing before you sign it.
03
Kickoff & Delivery
CatalystOS™ structured intake, stakeholder working sessions, analysis, and output production on the defined timeline.
04
Readout & Handoff
Live executive readout included in every engagement. You leave with something actionable — not a deck that needs more meetings.
Start with a 30-minute conversation.
We'll tell you which engagement fits your situation — and if the answer is none of them right now, we'll tell you that too. No pitch. No pressure.