Book a Scoping Call
30 minutes. No pitch. No pressure. Pick a time, tell us what you're trying to solve, and we'll have an honest conversation about whether we can help.
What to expect
Select a slot and briefly describe what you want to discuss. That context helps us come prepared — not with a pitch, but with relevant perspective.
A confirmation with your meeting link goes to your email immediately. No follow-up required.
We'll tell you what we think the right engagement is — and if it's not us, we'll tell you that too. No pitch, no pressure.
Fixed-price proposal within 2 business days. You decide with full information.
Before you reach out
You say "customer experience transformation" — does that include more than the contact center?
Yes. We look at the entire customer-facing operation — contact center, service and support, the processes that underpin them, the tools and technology that enable them, and the workforce that delivers them. The contact center is often the starting point, but the transformation is always end-to-end.
How is EvolveCX different from a traditional consulting firm?
We're operators, not theorists. Our team has built and run customer operations — we've lived the problems we solve. We recommend what's right for your business, and when our own technology like LoreVault™ is the right fit, we'll say so. When it isn't, we'll tell you that too. And all core services are fixed-price — no open-ended retainers, no surprise invoices.
How can a board-ready roadmap really be done in 2 weeks?
When clients can provide the necessary inputs — operational data, stakeholder access, existing documentation — CatalystOS™ dramatically accelerates the analysis and synthesis work. Two weeks is achievable for organizations that are prepared and engaged. We'll be upfront in the scoping call about whether your situation qualifies.
What does "AI Solutions Delivery" mean — are you a technology vendor?
We are not a vendor. We have no platform to sell and no technology commissions. AI Solutions Delivery means we design and build production-grade, compliant AI solutions for your specific environment — using whatever technology stack is right for you. We scope, architect, and deliver. You own everything.
What do I need to provide to get started?
Access to key stakeholders and existing documentation — operational reports, system information, workforce data, and a few hours with your team leads. We bring the methodology, the platform, and the analysis framework. You bring the context and the ambition.
What does the scoping call involve?
30 minutes, no pitch. We use the time to understand your situation and tell you honestly whether one of our engagements is the right fit — and if so, which one. If we're not the right match, we'll say so. No follow-up pressure.